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04 / Legal Digital Transformation

Legal Managed Services

Technology, processes and people

We run your legal platforms and processes day to day, take on one-off projects, and provide skilled people, from one specialist to a full embedded team, whenever you need capacity.

Platforms and processesProjectsFlexible staffing
Legal Managed Services

The challenge

Legal teams need work done every day, but not always the headcount to do it.

Run

Legal platforms and processes operated for you

Projects

E-billing reviews, CLM migrations and more

1 to many

From one specialist to a full embedded team

Reported

Service levels tracked and reported on cadence

Our perspective

How modern teams approach legal managed services

Platforms and processes deliver value only when someone keeps them running: users onboarded, invoices reviewed, templates maintained, matters updated, data kept clean and reports produced. That work usually lands on attorneys or an overstretched legal ops team.

We take that work on, whether it is administering a platform, operating a legal process end to end or delivering a one-off project such as an e-billing review or a CLM data migration. Every engagement runs under an attorney lead, with agreed service levels and regular reporting.

And when you simply need capacity, we provide it: one trained specialist for a single process or exercise, or a dedicated team embedded with yours, drawn from our global talent pool and scaled up or down with your workload.

Platform operations

E-billing, CLM and matter management administration run on your behalf.

Process operations

Legal processes such as intake, invoice review or contract administration run end to end.

One-off projects

E-billing reviews, CLM data migrations and similar projects, delivered to a plan.

Flexible staffing

One specialist for one process, or a dedicated team embedded with yours.

How we deliver

Go slow to go fast

We prove the approach on a small sample with you first, then scale. Here is how the work flows, and where AI carries the load versus where our attorneys apply judgement.

24%AI-assisted

Technology where it adds value

An indicative view of how work is shared between AI and our attorneys at each stage. Judgement, protocol and sign-off always stay with people.

AI Attorneys and specialists
  1. 01

    Scope

    10% 90%

    Platforms, processes or roles defined, with service levels agreed.

  2. 02

    Staff and onboard

    10% 90%

    The right people selected and trained on your tools and ways of working.

  3. 03

    Operate

    35% 65%

    Day-to-day administration, processing and support.

  4. 04

    Report and improve

    40% 60%

    Service reporting on cadence, with improvements applied.

What you receive

Your platforms and processes run smoothly, capacity flexes with demand, and your attorneys stay focused on legal work.

Where it fits best

  • E-billing administration and invoice review
  • CLM and matter management administration
  • A specialist for a single process
  • Embedded team extensions
Flexible engagement

Capacity the way you need it

What we run

Legal platformsLegal processesOne-off projectsData clean-up and reporting

How we staff it

One dedicated specialistA managed teamEmbedded with your teamScaled on demand
Commercials

Pricing that fits the shape of the work

The attorney who scopes your work shares pricing up front. These are the models that typically suit legal managed services.

Fixed fee

Best for

Defined projects, such as a CLM assessment or a contract clean-up.

How it is billed

One price for an agreed scope and outcome.

Unit rate with cap

Best for

Variable volume, such as document review or abstraction.

How it is billed

Per document or per contract, with a ceiling on total spend.

Typical fit

Managed team

Best for

Ongoing work, such as platform operations or monitoring.

How it is billed

A monthly fee for a dedicated team, scaled up or down with notice.

Typical fit

Hybrid

Best for

Programmes that mix a project with steady run work.

How it is billed

A fixed fee to build, then a unit rate or team fee to run.

Questions

What clients ask us

We are platform agnostic and support common e-billing, matter management and CLM platforms.

Scale your legal operations on demand

Platforms, processes or people: from one specialist to an embedded global team, we provide the capacity you need, when you need it.

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